/support/
Help & Support
Questions about a booking, a pass, your membership or your account? Email or call us, or ask at the front desk.
Emailhelp@xtri.bePhone(213) 877-4253
Visit231 S La Brea Ave, Inglewood, CA 903012nd floor, above Awakening
HoursOpen 6:00 AM – 10:00 PM
Delete your account
In the xTribe app, go to Account › Delete account. We text a code to the phone on your account to confirm. No app? Email help@xtri.be and we’ll verify the request the same way.
What goes with it
- Your name, email and phoneErased
- Your photoRemoved
- Door passesRevoked
- Texts and notificationsOff
Finish these first
- MembershipEnd your membership and let your paid period finish. A membership that is only set to cancel still counts until it ends.
- Office leaseA lease has to be ended with the team first. Ask the front desk.
- Upcoming room bookingWait until it is over, or ask the front desk to cancel it.
- Upcoming tour or sessionCancel it in Bookings, or wait until it has passed.
- xTribe Card balanceSpend what is on your xTribe Card first, or ask the front desk about it. An amount on hold counts too.
Receipts and payment records stay with xTribe for tax and accounting. This closes your Entropy1 account, so it ends at every business that uses it, not only xTribe.
Policies
How we handle your information is in our Privacy Policy. Using xTribe is covered by our Terms of Service.